Technical Support
If you require technical support for products purchased from Consolewerks.co.uk please e-mail info@consolewerks.co.uk You must quote your order number so that your eligibility for support can be authenticated.
Returns Policy
The Consolewerks.co.uk returns policy allows us to provide the very highest standards of service in a simple and easy to understand way. If you feel that a product is faulty, please ensure that the problem does not lie elsewhere in your system. If you still feel you have a faulty product please follow this procedure.
1
All returns must have a valid Return Merchandise Authorisation number (RMA) available from info@consolewerks.co.uk All returns must be received within 14 days of the RMA issue date. It will take between 7 and 10 days to process your return, but we will do our best to reduce this time.
2
Returned items must be in original packaging, with all original boxes, packing materials, manuals, blank warranty cards, all other accessories and documentation provided by the manufacturer.
4
We strongly recommend the package you are returning is fully insured . We suggest you use a service that can provide “ proof of delivery”. Consolewerks.co.uk will not be liable for items lost or damaged in transit.
5
All shipping back to Consolewerks.co.uk is paid for by the customer. Please ensure the return has your RMA number clearly marked on the outside of the package next to our address.
6
Any RMA returned found to be modified, altered, tampered with or not to be defective will incur a £20 +VAT testing charge plus return shipping costs. This will be charged to the credit or debit card used on your order and must be payed before the product is returned to you.
7
Any returned packages that do not clearly display a valid RMA number will be refused, as will packages received over 14 days from RMA issue date.
8
Items may only be returned within 28 days of your product's shipping date. After 28 days, all returns must be returned to the manufacturer. Consolewerks.co.uk may, at it's complete discretion accept returns after 28 days of of your product's shipping date, but never after 12 months.
10
Software that has been opened and is not defective can not be returned under any circumstance.
11
Should you wish us to take back an unused product complete with undamaged original packaging a 15% restocking fee will apply.
PS2
Nintendo Wii
